Refunds

Refund & Replacement Policy

Your satisfaction is truly important to us, and we are committed to making things right if something doesn’t feel aligned with your order.

Before Opening a Claim

If you have any concerns, please contact us first. We are here to help and can often provide a faster resolution than third-party claim processes.

Order Issues (Missing, Damaged, or Incorrect Items)

If your order arrives with a missing item, damage, or any fulfillment issue, please contact us within 7 days of delivery.

We will review the situation and, where applicable, provide a replacement at no additional cost. In some cases, we may request photos to help us assess and resolve the issue as quickly as possible.

Not Delighted with Your Crystals

We understand that choosing crystals is a personal experience, and occasionally a piece may not resonate as expected.

In these cases, we offer the following options:

Replacement: We are happy to send a replacement crystal that may be a better fit.

Return for Refund: If a replacement does not meet your needs, you may request a return for refund.

Return & Refund Conditions

To be eligible for a refund:

Items must be returned within 30 days of delivery

Items must be in original condition

Items must be securely packaged to prevent damage during return shipping

Returns must be sent to our designated handling facility (details provided upon approval)

Once your return is received and inspected, your refund will be processed to your original payment method.

Important Notes

Refunds are issued after items are returned and reviewed

Original shipping costs are non-refundable

Customers are responsible for return shipping

We recommend using a tracked shipping method, as we are not responsible for items lost in transit

Our Commitment

We are a small business that deeply values each customer. If something feels off with your order, we encourage you to reach out to us directly.

In most cases, we are able to resolve concerns quickly and smoothly together.

Thank you for being part of Spirit Magicka.
We appreciate the opportunity to support your journey.